Having a good insight into how your pub operates and performs is all about putting systems and processes in place that provide you with accurate qualitative, quantitative and anecdotal information.. The questions you should be asking yourself each day are:
- Are we making as much money as we should be?
- Are we providing as good and consistent a product as is possible?
- Do our guests think we could improve their experience?
So the resources on this page are intended to get you thinking about the things you should be doing on a daily basis and about ways of making continual improvement in your pub.