In the following pages we will try to give you some sound, practical advice in hiring and retaining good employees. We believe that a focus on these two topics is the key to great human resource management.

And the key to good recruitment and retention is usually patience, not rushing to fill positions with the first available person but taking your time to consider candidates carefully, review their applications and speak with their references. The more importance you place on good recruitment practices, the more your employees will respect you and deliver for you.

Among the poor recruitment practices that can lead to systemic morale and performance issues in your pub are the following examples:

  • casual interviews which don’t probe the candidate’s personality and character
  • no reference checking. (Some people will tell you that this is a useless exercise as nobody will give a bad reference but our experience tells us we can often tell from the character of the referee whether this is a good candidate!)
  • Not setting clear expectations about number of shifts expected, payroll dates, uniform deposits, cash variance processes, dine and dash processes etc. (an employee manual will clear most of this up, more on that later)
  • Ignoring poor appearance or dress at an interview because you think they will come to work looking better. They won’t.


Among the poor retention practices that occur are the following examples:

  • Not reviewing employee performance on a regular basis
  • Not rewarding great performance
  • Not engaging employees in discussions about the business
Owner Insights
Here at our pub we have a wide range of demographics. As a restaurant we experience everything from families with children, teenagers, couples of all ages, groups of friends of all ages, and elderly.
Irish Pub Operator | MINNESOTAView Owner Insights
Pub Facts

47.4% of Irish Pubs have an Average Check Spend of more than $52 while 42.1% of Irish Pubs
have an average beverage check spend of more than $13. Both of these numbers significantly out-perform industry averages.

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