Job Description

Description

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technological environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

As an Apprentice Data Analyst supporting IT Service Management (ITSM) products, you will learn and contribute to the team’s efforts in managing and improving data quality, reporting, and documentation. This entry-level role is designed for candidates eager to develop foundational skills in data analysis, reporting, and ITSM processes.

Responsibilities

• Reporting Support: Assist in creating basic reports and identifying gaps in ITSM product data under supervision.
• Team Collaboration: Work closely with the Data Engineering Lead to help investigate and resolve data quality or system architecture issues.
• Data Documentation: Support the team by performing data attestation tasks and helping to maintain accurate data dictionaries.
• Quality Assurance: Participate in team audits to spot inconsistencies in data and contribute to remediation activities.

Requirements

• Interest in data analysis, ITSM, or related fields.
• Basic understanding of spreadsheets or reporting tools (e.g., Excel, Power BI).
• Attention to detail and willingness to learn.
• Good communication and teamwork skills.

Development Opportunities

• On-the-job training and mentorship from experienced data engineers.
• Exposure to ITSM systems and enterprise data management practices.
• Opportunity to grow into more advanced data analysis or engineering roles.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

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