Job Description

Job Description

Job Description

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a "no wrong door" treatment model which finds ways to say "yes" to any patient referral rather than a multitude of exclusionary criteria found elsewhere. This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

The Ascend Story

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.

Our work environment fosters:

• Collaboration and teamwork
• Patient-First Mindset
• Work from home opportunities
• Career Growth and Professional Development Training

Why Ascend?

You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a "no wrong door" treatment model that finds ways to say "yes" to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview:

The Behavioral Health Medical Assistant (MA) is an empathetic individual with strong communication, critical thinking, problem-solving and decision-making skills. This position provides administrative and clinical support to Behavioral Health Medical Provider (BHMP) staff and patients and works collaboratively with the multidisciplinary team to meet the needs of our Community Health Center patients. This is a full-time, remote position reporting to the Medical Assistant Manager.

Key Areas of Ownership:

• Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules and managing contact operations (inbound/outbound phone calls, emails, chats)
• Ensures patient-specific needs are met by arranging interpretation services as needed and coordinating referrals to other medical professionals or team members, agencies, and community services when appropriate
• Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment. This may include verification of text/email links, basic technology support, and check-in
• Verifies, records, and updates patient information in EHR including chief complaint, medical history, allergies, current and discontinued medications, and lab results
• Performs preliminary mental health screenings including but not limited to GAD-7, PHQ-9, SBIRT
• Provides support to BHMP staff through the timely coordination of medication refill requests, pharmacy management, records requests, and completion of prior authorizations
• Performs all other duties as deemed necessary and appropriate by direct supervisor

Qualifications:

• High School Diploma or equivalent
• At least 1 year of Behavioral Health MA experience
• Active MA certification from an accredited Medical Assistant program
• Bilingual/Spanish preferred
• Associated Degree preferred

Physical Requirements: This is a fully remote position but may require in-person attendance as company needs arise. Please be aware the below physical requirements should be considered prior to applying to the position:

• Prolonged Sitting : Ability to sit for extended periods during working hours.
• Manual Dexterity : Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements : Adequate vision for reading computer screens and documents.
• Communication : Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing : Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment : Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Perks

• Competitive hourly compensation rate
• Medical, Dental, Vision, Life and LTD benefits
• PTO + Company Holidays
• Collaborative Environment
• Remote-first setting

Schedule and Position

• Hourly, Non-exempt, full-time
• 5, 8-Hour Shift, Monday-Friday, 8am-5pm PST

Hourly Compensation:

$19-$21/hour pending years of experience

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ascend Healthcare is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

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