Job Description

Hybrid Digital is an eCommerce apparel company located in Lewis Center. With over 40 years of industry experience, Hybrid Digital has cemented itself as one of the most dependable and trusted sources for on-demand print and fulfillment.

What is my role?

We are seeking a highly skilled and proactive eCommerce expert to join our team and serve as a key problem solver and implementation lead for strategic initiatives directed by the VP of Business Operations. This role is ideal for a critical thinker with strong analytical and technical skills, who thrives on tackling complex challenges, streamlining processes, and living in the day-to-day workflows of our ecommerce marketplaces and channels.

What You'll Do

• Partner directly with the VP of Business Operations to assess, prioritize, and execute new initiatives across digital commerce channels.
• Troubleshoot and resolve operational issues across eCommerce platforms, ensuring seamless order flow, product data accuracy, and customer experience.
• Lead implementation of process improvements, system integrations, and automation initiatives to optimize efficiency.
• Collaborate cross-functionally with account management, operations, developers, merchandising, and finance to ensure alignment and timely execution of projects.
• Document workflows, standard operating procedures (SOPs), and provide training where necessary to ensure sustainability of solutions.
• Continuously evaluate and recommend improvements to existing tools, processes, and reporting methods.

What You'll Need

• Bachelors degree in business, eCommerce, Data Analytics, or related field (or equivalent experience).
• Expert-level proficiency in Microsoft Excel (pivot tables, advanced formulas, lookups, data modeling).
• 35 years of experience in eCommerce operations, business analysis, or related role.
• Strong problem-solving skills with the ability to identify root causes and implement effective solutions.
• Demonstrated experience with cross-functional initiatives and managing multiple priorities.
• Excellent written and verbal communication skills with a strong attention to detail.
• Proactive self-starter who thrives in a fast-paced, dynamic environment.
• Experience with ERP, OMS, or PIM systems (SAP, ChannelAdvisor, Shopify, Amazon Vendor/Seller Central, etc.), preferred.
• Familiarity with SQL, Looker, Power BI or other data visualization/BI tools, preferred.
• Background in apparel, retail, or consumer goods industries, preferred.

Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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