Job Description

Job Description

Job Description

Who We Are

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Position Overview

We are seeking a Government Program Analyst to support enterprise-scale government partnerships, with a focus on programs within the Department of Veterans Affairs (VA) and other federal and state health initiatives. This role supports program delivery, stakeholder engagement, and performance tracking across multiple workstreams to ensure alignment with agency goals and compliance requirements. The Government Program Analyst will work closely with internal leadership and external government stakeholders to help drive the success of strategic programs, deliver measurable outcomes, and maintain accountability to mission objectives.

What You Will Do

• Assist with project planning by supporting the monitoring, execution and communication of project milestones and deliverables.
• Assist with the development of government stakeholder relationships to support the goals of customer retention.
• Help demonstrate client value and support execution of renewal opportunities, balancing customer requests while keeping the business needs of NeuroFlow top of mind.
• Assist with cross-functional collaboration to ensure that customer feedback is being shared and acted upon by the appropriate group to support the management of government relationships to help ensure execution against customer performance expectations.
• Assist with the monitoring of customer success goals and documentation of renewal risks
• Assist with development of best practices for internal processes.
• Assist with account management client activities to help ensure deliverables are being met.
• Assist with representing PM and/or other project area representatives in meetings and communicate content to PM and team when necessary.

Who You Are

• A detail-oriented problem-solver with a strong understanding of program operations and stakeholder management within government or healthcare environments.
• A collaborative team player who can manage multiple priorities, communicate effectively across diverse teams, and maintain composure in a fast-paced environment.
• A proactive communicator comfortable interacting with both internal leadership and external agency representatives.
• A mission-driven professional with an understanding of how data, technology, and process improvement can advance public-sector outcomes—particularly for veterans and underserved populations.
• You have a multi position player attitude and will be able to jump into whatever is needed to make the team successful.

Qualifications

• Experience in project management, business analysis, or account management, preferably in healthcare and government.
• Strong analytical and problem-solving skills, with the ability to assess client needs and recommend solutions.
• Familiarity with customer success metrics, project management methodologies, and stakeholder engagement strategies.
• Excellent written and verbal communication skills, with the ability to interact effectively with clients and internal teams.
• Proficiency in Microsoft Office, project management tools (e.g., Jira, Asana, Trello), and CRM platforms (e.g., Salesforce, HubSpot).
• Familiarity with government contracting processes, compliance frameworks, and performance measurement methodologies.

Minimum Qualifications

• 1–3 years of relevant experience in program management, business analysis, or client success roles supporting government or healthcare initiatives.
• Basic understanding of government procurement, data privacy regulations, and reporting standards.
• Ability to work both independently and collaboratively in a mission-oriented, remote-friendly environment.

Preferred Qualifications

• Experience supporting Department of Veterans Affairs, Department of Defense, or public health programs.
• Understanding of measurement-based care, behavioral health, or healthcare technology solutions used in public-sector programs.
• Familiarity with performance-based contracts and data-driven program evaluation.

Required Clearance & Eligibility

• U.S. Citizenship required.
• Must obtain and maintain a Personal Identity Verification (PIV) card as required by the federal government. This credential is required for regular access to federal facilities and government systems and must be secured within the onboarding period as a condition of continued employment. In order to obtain this credential you must successfully complete the VA PIV card application, review, and approval process which involves an in-depth background check.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

As a HIPAA compliant organization

All team members shall:

1. Act in accordance with NeuroFlow's Information Security Policies.

2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

3. Report security events or other risks to the organization

4. Execute organizational security processes or activities

5. Perform security responsibilities that defined and communicated for their role

6. Be responsible for their actions regarding the security of organization

Job Tags

Full time, Work at office, Local area, Remote work, Flexible hours,

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