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Job Descriptions :
The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience.
This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors.
EDUCATION:
Completion of an accredited Registered Nurse program.
Bachelor’s degree from an accredited College or University in related field required.
Master’s degree from an accredited College or University in related field preferred.
CERTIFICATIONS/LICENSES
Current California RN License
Certified Patient Experience Professional (CPXP), preferred
Certified Professional in Healthcare Quality (CPHQ), preferred
EXPERIENCE:
3 years of clinical experience in an acute with leadership abilities
Experience in patient advocacy or complaint/grievance management, preferred.
1 year of quality or performance improvement experience including data analysis and management
BENEFIT HIGHLIGHTS:
Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
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