Join to apply for the Patient Experience Manager role at AdventHealth All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our Promise To You Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Schedule: Full time Shift : Days Location: 3100 East Fletcher Avenue Tampa, Florida 33613 The community you'll be caring for: AdventHealth Tampa AdventHealth Tampa, a faith-based not-for-profit 626-bed tertiary-level acute care hospital located in the uptown district of Tampa, Florida, specializes in advanced cardiovascular medicine, neuroscience and neurology, digestive health, orthopedics, women's services, pediatrics, oncology, endocrinology, bariatrics, wound healing, sleep medicine and general surgery including minimally invasive and robot-assisted procedures. The Role You'll Contribute Responsible for developing strategies to drive outcomes and accountability that will increase patient satisfaction. This position collaborates with leaders, physicians, staff, and vendors to ensure a mission-driven and safe experience for patients, their families, guests, and team members. The Value You'll Bring To The Team Provides support and consultation for developing department-specific patient surveys. Identifies trends in complaints and refers quality of care and safety issues to appropriate leadership. Trains staff on Patient Experience to ensure consistent and high-quality service. Facilitates strategic and operational changes to improve patient experience. Collaborates with leadership to drive decision-making, and establish long-term goals. Translates key strategic priorities into comprehensive plans and operational processes. Qualifications The expertise and experiences you'll need to succeed: Bachelor's Required 5 Work Experience Required Proficiency in Word, Excel, data base management and trending reports required. Registered Nurse (RN) Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr AdventHealth
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