Job Description

Job Description

Job Description

Description:

We are seeking a Host/Hostess - Full Time and/or Part Time to become an integral part of our team! You will assist in making reservations for our dining rooms and clearly communicating what is happening around the Club.

The ideal candidates needs to be a great communicator, thorough in their work, professional, and organized.

Responsibilities:

• Greet members and their guests in a warm, welcoming, professional manner.
• Receive incoming calls from members who are looking to make reservations; remain calm, professional, and organized throughout the process.
• Log reservations in all areas, including Online Reservation System, Room Reservation List, Floorplan, and Reservation Cards.
• Take reservations for Card Players and communicate to the Card Player Server
• Maintain knowledge of Daily and Upcoming Events, Construction, Room Closures, Specials, Dining Room Times, Managers & Phone Extensions.
• Communicate abnormal booking amounts to management so they can prepare accordingly.
• Report any issues or complaints to manager on duty.

Education/Experience:

• Must be 18 years of age or older.
• Experience is preferred but not required.

Working Conditions:

• Able to work in a busy environment handling high volumes of inquiries.
• Restaurant and Office settings.

Special Requirements:

• Excellent Phone Etiquette
• Excellent Communication Skills (via phone and in-person)
• Multitasking Ability
• Able to pay attention to details
• Must be able to work a flexible schedule, including evening shifts and/or overtime if needed.
• Must be able to work weekends and holidays.
• Must work well with others as a team and help co-workers when needed.
• Must be courteous and tactful at all times.
• Perform other duties as requested or required.
• Demonstrable customer-service skills

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance, stoop, kneel, crouch, crawl and/or sit up to 10 hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, and co-workers.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to push, pull or lift up to 20lbs.
• Independent mobility throughout the Clubhouse.

Houston Country Club offers an excellent benefits package. After 60 days, full time employees are eligible for:

· Choice of three medical plans, including prescription coverage

· Choice of two dental plans

· Vision insurance

· Employer-paid life and long-term disability insurance

· Voluntary life insurance for spouses and dependents

· Employer paid Employee Assistance Program (EAP)

Paid Time Off accrues every pay period and may be used after 6 months of employment.

Once eligibility criteria are met, our 401(k) plan allows employees to choose between pre- and post-tax contributions, and we match dollar for dollar up to 4% with immediate vesting.

The Houston Country Club Scholarship Fund was established to assist our employees, their children, and their grandchildren pursue their higher education goals. Recipients may receive up to $8,000 per year to be used for tuition, books, and fees.

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