Job Description

Join Our Team at PetSmart!

About Us
At PetSmart, we believe that Anything for Pets starts with our people. Every associate plays a crucial role in crafting memorable experiences for pets and their families. We empower our teams with the resources and opportunities necessary for professional growth and success. This posting reflects a current opening, and we are eager to find passionate candidates for this role.

Why Work with Us?

• Weekly Pay
• Comprehensive Health & Wellness Benefits
• 401k Plan with Company Match
• Paid Time Off for Full-Time Associates
• Employee Discounts
• Tuition Assistance
• Pathways for Career Advancement
• Opportunities for Personal Development

Position Summary
As a Retail Supervisor for Pet Operations, you will play a vital role in driving operational excellence while upholding our mission and values. You will oversee key areas such as merchandising, inventory management, and store operations, while ensuring a safe and organized environment for both pets and their owners.

Key Responsibilities

People Leadership:

• Support sales associates in product handling, offering training on product knowledge and presentation standards.
• Facilitate a positive associate experience through training, mentoring, coaching, and performance feedback.
• Delegate tasks and validate their completion daily.
• Act as the primary leader during your shifts, guiding associates and addressing any concerns.
• Handle and resolve associate complaints and grievances.
• Celebrate the achievements of associates to drive engagement.

Store Operations & Experience:

• Implement merchandising strategies to boost sales, ensuring proper product placement and seasonal displays.
• Manage inventory levels through audits and sales trend analysis, making informed recommendations for stock.
• Ensure the accuracy of inventory records and address discrepancies promptly.
• Operate point-of-sale systems and handle cash transactions while adhering to compliance standards.
• Maintain store standards and nurture a culture of empowerment by adhering to Policies and Procedures.
• Share responsibility for opening and closing procedures to uphold our brand promise.
• Conduct monthly live cycle counts and address discrepancies.
• Manage pet care standards including cleaning, feeding, and ensuring the health of pets in our store.
• Ensure that pet parents have a seamless experience with online orders.
• Take immediate action and report any sick or injured pets; transport them to the vet if necessary.
• Follow company procedures for new pet arrivals to guarantee their health and safety.

Qualifications

• A minimum of 2 years of supervisory experience in a customer-driven retail environment.
• Availability for full-time hours, including evenings, weekends, and holidays.
• Proficient in computer applications.
• Strong communication skills, both written and verbal.
• Ability to maintain composure under pressure.
• Excellent organizational skills and attention to detail.

Physical Requirements

• Ability to stand, walk, climb, and use hands for various tasks, including lifting and moving items up to 50 pounds frequently.
• Regular exposure to various environmental conditions, including noise and pet care maintenance needs.

Make a Difference with Us!
Join us in making a meaningful impact every day, whether it's assisting a first-time pet parent, celebrating a pet's special moment, or simply caring for pets in their home-away-from-home. We celebrate diversity and the unique contributions of our associates, united by a shared passion for pets.

We look forward to hearing your story and welcoming you to our PetSmart family! Apply Now!

PetSmart is an Equal Opportunity Employer

We offer equal opportunities for all associates and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are available for applicants with disabilities throughout the application process, as required by law.

This job summary is a broad overview of the role and does not include all responsibilities. A full job description will be provided upon hire. This position pays hourly and ensures compliance with local minimum wage laws and offers benefits as detailed in our policies.

Applicants must be 18 years or older

For applicants in locations where local ordinances apply, we will consider qualified applicants with arrest and conviction records as required by law.

Pay Range: $13.65 - $21.26 per hour.

Job Tags

Hourly pay, Weekly pay, Minimum wage, Full time, Seasonal work, Local area, Immediate start, Shift work, Afternoon shift,

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