Job Description

Service Dispatcher

We are currently looking for an outgoing and dependable individual to join our team as a service dispatcher and admin assistant to the service director.  
The Service Dispatcher and admin assistant plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. 
This person should be very organized and have great communication and time management skills.  

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Assisting the Parts and Service Director.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technical skill level required
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Prepares estimates when required
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Coordinates questions and issues with the appropriate department personnel
• Manages communication, such as phone calls and messages for the department
• Provides clerical support, such as typing, filing, copying, data entry, and record keeping
• Assists customers with as needed, including questions, payments, paperwork, etc.
• Assist with timecards and punch times.
• Performs other duties as assigned

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