Job Description

Job Description

Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

About Us

Global Impact Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001 / ISO 17100 certified provider of interpretation, translation, and staffing services. We support USCIS and other federal agencies with secure, high-quality language solutions in more than 80 languages.

We are hiring a Training Coordinator to manage onboarding and compliance training for linguists, project staff, and support teams under our USCIS contract. This role is key to ensuring that every team member meets federal standards, USCIS requirements, and quality expectations.

Responsibilities

• Design and deliver training programs for interpreters, translators, and support staff.
• Develop USCIS-specific onboarding modules, including ethics, confidentiality, trauma-informed care, and federal compliance.
• Track and maintain training records for audits and COR reporting.
• Schedule annual refresher training and quality workshops.
• Partner with Recruitment to ensure new hires complete onboarding prior to deployment.
• Work with Quality Control to align training with SLA performance metrics.
• Stay current with industry standards (NCIHC, ATA, RID, DHS/USCIS).

Qualifications

• Bachelors degree in Education, Human Resources, Linguistics, or related field.
• 2+ years of training or instructional design experience (government or linguistics sector preferred).
• Strong presentation, facilitation, and organizational skills.
• Familiarity with Learning Management Systems (LMS) and virtual training platforms.
• Knowledge of USCIS/DHS compliance standards a plus.
• Must be a U.S. Citizen or permanent resident eligible for Tier 3/Tier 5 clearance.

Compensation & Benefits

• Paid training in USCIS-specific compliance and auditing requirements.
• Career growth opportunities in training leadership, quality, or HR.

How to Apply

Submit:

1. Resume / CV highlighting training and instructional design experience.
2. Examples of training programs or courses developed.
3. Availability to start.

Apply at: careers@globallanguagesystem.com
Subject line: Training Coordinator Application USCIS Contract

Job Tags

Permanent employment, Contract work, Flexible hours,

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