Job Description

Responsibilities:

• Work closely with IT Service Delivery, IT Operations, IT Support Services, and business unit professionals, project managers, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to identity manage/security services.
• Help drive resolution of security operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Cybersecurity Manager.
• Resolve or escalate issues related to identity access/security in a timely manner.
• Work closely with project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality).
• Facilitate audits of processes related to Security Services.
• Confirm that Security Services supporting and procedures documentation is available and kept up-to-date
• Maintain a solid understanding of the Service Providers' security operations and service delivery capabilities and processes.
• Respond and participate in management of investigations related to security breaches, incidents and outbreaks in alignment with IT Management and Security Service provider.

• 2-3 years of experience in security services or security analysis, deployment and support.
• Knowledge of IT security tools and components, trends and best practices.
• Experience with SailPoint, CyberArk, PingFederate, PingOne, or SPHEREboard - all a plus.
• Experience with coding languages, IAM/PAM PAM technologies/tools.
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis. Women Impact Tech

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